Jones Business Solutions Ltd | Client Reviews – take a deep breath!
post-template-default,single,single-post,postid-19568,single-format-standard,ajax_fade,page_not_loaded,,qode_grid_1300,qode-child-theme-ver-1.0.0,qode-theme-ver-10.1.2,wpb-js-composer js-comp-ver-6.9.0,vc_responsive

Client Reviews – take a deep breath!

Client Reviews – take a deep breath!

These are hard!

2020 has seen Jones Business Solutions gain a number of new bookkeeping clients. While we know we do a great job we also need to check in with clients to make sure they feel the same! We have recently set up a more formalised process to do just that. Looking forward to the results!

It is good to be mindful that there is nothing wrong with constructive criticism – we can all learn and do things better. Listen, explore the responses, ask questions to get a clear picture of the feedback given. Don’t be defensive – see it is an opportunity for more efective processes and results and better relationships. We believe in continuous improvement, for our business, ourselves individually and collectively as a team – and for our clients too.

Here’s an article that we found that resonated with us. You can read it here.

PS: Here are some of our own client reviews.